The misperception that WFM is only about data with Jeffrey Lijffijt

We talked with Jeffrey Lijffijt Vice-President Digital CX and Consultancy EMEA at COPC about what WFM is to him, how he is involved in this area of expertise and what he thinks about the development of WFM in the future. Find out more about weWFM at www.wewfm.com #WFM #workforcemanagement #planning #humanresources #contactcenter