179 Episodes

  1. Video Messaging | 3 Proven Ways to Boost Sales and Retention

    Published: 3/28/2023
  2. Email Newsletters that Connect and Convert with Liz Wilcox

    Published: 3/21/2023
  3. Secrets to Closing the Customer Service Gap

    Published: 3/14/2023
  4. Project Prioritization Made Easy: How to Use the Action Priority Matrix for Better Results

    Published: 3/7/2023
  5. Mastering Course Design: Creating Engaging Content That Keeps Customers Hooked with Dr. Carrie Rose

    Published: 2/28/2023
  6. Finding the Right Fit: Identifying and Serving the Right Members

    Published: 2/21/2023
  7. Navigating Negative Comments In Your Online Community

    Published: 2/14/2023
  8. Reviving your Email List: 7 Steps to Re-engage Subscribers

    Published: 2/7/2023
  9. AI, Deep Tech, and The Empathy Economy's Impact on Business & Society with Dr. Jacqui Taylor

    Published: 1/31/2023
  10. Connected at a Distance: Building Strong Communities in an Online World with Sam Ovens

    Published: 1/24/2023
  11. An Apology I Wasn't Expecting: Proactive Customer Service Strategies

    Published: 1/17/2023
  12. Authenticity vs Transparency: Why Being Real is the Key to Building Trust Online

    Published: 1/10/2023
  13. Get More Referrals by Turning Customers into Affiliates with Matt McWilliams

    Published: 1/3/2023
  14. Two Types of Member Outreach

    Published: 12/27/2022
  15. Uncovering Hidden Objections and Limiting Beliefs

    Published: 12/20/2022
  16. Create a Highly Engaged Community That Converts with Sebastian Mencía

    Published: 12/13/2022
  17. Operational VS Strategic Thinking Why You Need Both

    Published: 12/6/2022
  18. Do I Have to Have a Community for my Course or Membership?

    Published: 11/29/2022
  19. How To Create a Win-Win Business Relationship w/ Laura Meyer

    Published: 11/22/2022
  20. The Most Profitable Marketing Strategy

    Published: 11/15/2022

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Entrepreneurs and online business owners can no longer grow with great marketing alone. If you want to scale your course, membership, or coaching program, I’ll teach you how to maximize your profit and multiply your impact by creating a thriving online community. Be sure to connect with me on IG: http://instagram.com/shanaspeaks I’ve spent over a decade working with top brands and entrepreneurs to cultivate thriving online communities and empowered community teams that increase their reach, retention, and revenue. This podcast is a space for community creators like you and me to share our insights, best practices, and what’s working now in the community space. You’ll discover proven strategies, actionable tactics, and innovative ideas that you and your team can use to reduce refunds and increase retention. You won’t want to miss an episode! Subscribe now and let’s get started! Show notes & more: https://ShanaLynn.com