weWFM Show

60 Episodes

1. Inside the mind of a WFM Expert with Adriana Olteanu

   Published: 9/25/2022
2. Special Spanish - Por qué las empresas deberían invertir en América Latina y qué hace que los trabajadores latinos sean tan únicos con Sebástian Téllez

   Published: 9/18/2022
3. WFM in the cryptocurrency market, dealing with power outages, six sigma as a skill for WFM, and volume stress testing activities with Eugene De Gee

   Published: 9/11/2022
4. Special Portuguese -Os segredos por trás de um dos profissionais em WFM de maior sucesso no Brasil com Welington Alves

   Published: 9/4/2022
5. Striking a balance between supply and demand in your contact center with Garry Gormley

   Published: 8/28/2022
6. How cultural differences affect the WFM operations & metrics With Evelyn Brooks from “Land of Eternal Spring", Guatemala

   Published: 8/14/2022
7. Workforce Management job market from the point of view of Ian Lasplace, the founder of Longreach Recruitment

   Published: 7/31/2022
8. A director's view on the future of WFM with Rene Nijman

   Published: 7/14/2022
9. What are the challenges that a WFM solution needs to answer as it helps to shape the future of our industry, with Ryan Wang founder & CEO - Assembled

   Published: 7/4/2022
10. Comparing WFM deployments in the Contact Centre vs Retail with Napoleon Muisa

    Published: 6/19/2022
11. How can Data enable decision making with Nikki Calhoun

    Published: 6/5/2022
12. Teleperformance's award-winning WFM and BI collaboration initiative with Georgios Kagalos and Bahadr Eren

    Published: 5/22/2022
13. How to persuade stakeholders to support a Workforce Management initiative with Matthew Armbruster, Workforce Manager for Cepheid's Americas Customer Care Operations

    Published: 5/8/2022
14. The impact that Culture has on your ability to get things done with Marie Diks

    Published: 4/25/2022
15. A compelling argument for WFM and HR to collaborate more with Daniel Christmas

    Published: 4/10/2022
16. The operations pluralist: from WFM to business expansion with Emery Ong

    Published: 3/27/2022
17. The skills to master to maximise your WFM career with Emile Anthony Nair

    Published: 3/13/2022
18. The misperception that WFM is only about data with Jeffrey Lijffijt

    Published: 2/27/2022
19. Why Workforce Management is Essential for BPO Vendor Management Success with Anshuman Dwivedi

    Published: 2/15/2022
20. The ultimate guide to who & what weWFM is and what we hope to accomplish

    Published: 2/5/2022